Monday, May 19, 2008

Of Bike Servicing

It can be a pain to love your bike and not finding good enough service center for the bike.

Right now I have a Bajaj Pulsar 150 UG3 and believe me; here in Noida or back in Bangalore I am yet to find a Bajaj Service Center that meets the expectations.

It’s been almost a year since I shifted to Noida and since then I have been going to the same dealer (Suman Autos, Sector 2 Noida, near Nirula’s). After every service I see some things that were all right before and have gone bad since. These include simple things such as Indicator lights to complex parts as complete display system.

Before they take the bike in for servicing they ask you about all the problems you know of. They make a list of all the problems and then the guy receiving the bike takes a test ride and points out all the additional faults that you might have overlooked. So far so good.

Then they give you an estimate of the servicing costs and tentative delivery time. Brilliant.

But then the things start to get worse (at least for me). More often than not I have got the bike in almost the same condition, save for the parts that needed replacement. In one of the incidences I had had a skid and the front shock absorber forks were bent. The guy at the service station told me that they would need replacement and I agreed to it. At the end of the day the Forks got replaced but there was a slight alignment error and that error has still to be corrected. But then I have gotten used to the error and have stopped bothering them.

During the last to last servicing they somehow managed to make my digital display malfunction. The RPM needle was offset by about 250 RPMs. Although they replace the display unit free of cost (I had to haggle with the head about the lax attitude and the incompetency) but not everyone might be so lucky.

I have now decided to check Castrol Bike zone (have heard a lot of good things about them) and if possible ditch the Bajaj authorized service centers once and for all for good.